Whether or not you’re a frequent Alaska Airways flyer or a novice traveler, one thing might go fallacious on or earlier than your journey. You may have to name the service eventually to request a refund, report a baggage subject or ebook group journey.
Listed here are all of the methods to contact Alaska Airways customer support.
How do I attain Alaska Airways customer support?
To succeed in Alaska Airways assist, you can begin on the help center page and discover solutions to the questions you may need relating to:
You may as well discover a number of methods of contacting Alaska Airways, together with worldwide contact numbers.
How one can name Alaska Airways customer support
Alaska Airways telephone numbers differ, relying on which division you’re attempting to achieve. For reservations or pre-flight questions, name the Alaska Airways quantity 1-800-ALASKAAIR (1-800-252-7522). The road is open 24/7. For purchasers with a listening to or speech incapacity, dial 711 for relay providers.
If you wish to make reservations for teams of 10 or extra passengers, dial 1-800-445-4435. Group journey reservation hours are 6 a.m. to six p.m. Pacific Time Monday by Friday and seven:30 a.m. to six p.m. Saturday.
For post-flight questions or complaints, dial 1-800-654-5669. Name middle hours are 7 a.m. to 7 p.m. Pacific Time Monday by Friday and eight a.m. to five p.m. Saturday.
Are you able to chat with Alaska Airways?
Sure, Alaska Airways has a chat function. To start a web-based dialog with a customer support consultant, begin on the contact page and click on “Begin chat.”
Should you favor texting, you possibly can textual content 82008 and call Alaska by SMS. Nevertheless, if you have to present a bank card cost, Alaska suggests you name as an alternative of on-line chatting or texting.
Who do I contact about my Alaska Airways Mileage Plan account?
For questions relating to your Mileage Plan account, name 1-800-654-5669. The road is open from 7 a.m. to 7 p.m. Monday by Friday and from 8 a.m. to five p.m. Saturday.
To electronic mail the Mileage Plan visitor care group, use the online form. Please permit 5 to seven enterprise days for a response.
To request mileage credit score for air journey on Alaska or accomplice airways, automobile leases or lodge stays, go to this page.
Does Alaska give refunds for canceled flights?
You may cancel all Alaska tickets inside 24 hours of reserving with no penalty and be refunded to the unique technique of cost so long as journey begins greater than 24 hours after making a reservation.
Should you’re outdoors the 24-hour cancellation window, a ticket affected by a schedule change of at the least one hour can be eligible for a refund.
To request a refund, name the reservations line at 1-800-252-7522. It ought to take at most seven enterprise days to obtain the cash again to your bank card. If it’s been longer than that, you possibly can verify the standing of your refund by emailing [email protected] or calling 1-206-392-7722.
The road is open from 9 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m. Pacific Time on weekdays.
Be sure to buy your ticket at alaskaair.com, the Alaska Airways reservations telephone line or at an Alaska ticket counter, otherwise you received’t be eligible for a refund.
How one can report baggage points on Alaska Airways
In case your baggage is broken or lacking, report the problem to the luggage service workplace on the airport in individual inside 24 hours of the incident. In any other case, Alaska can’t supply any compensation.
Most luggage are positioned inside 48 hours, but when yours remains to be lacking after 5 days, name the central baggage service workplace at 1-877-815-8253. The hours are 6 a.m. to 10 p.m. Pacific Time. You can also fill out and submit an online post-flight baggage claim.
The place do I supply suggestions or ship a grievance to Alaska Airways?
No airline is ideal, and in the event you’d prefer to file a grievance or, quite the opposite, share a optimistic expertise, you possibly can fill out one of many varieties on Alaska’s feedback page. You may reply some questions on a latest flight, present normal suggestions, fill out an accessibility kind or present suggestions relating to the Mileage Plan program.
The underside line
Alaska Airways passengers have a number of methods of contacting the service, together with a telephone, on-line chat, electronic mail and texting.
Should you’re calling, ensure that to dial the right quantity to keep away from ready on maintain on the fallacious line. Moreover, attempt to keep in mind the place to seek out the completely different varieties and emails to make sure you attain the right division to deal with your subject as shortly as potential.
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